Mazda's recall campaign involves 19,685 unit vehicles of 2017-2019

SHAH ALAM Oct. 19 – Mazda Corporation has announced a product recall to replace its fuel delivery module (fuel pump) as a precautionary measure.

Based on the information received from Mazda Corporation Japan, a total of 19,685 units of Mazda vehicles in Malaysia are affected in the product recall. The models affected are; Mazda2, Mazda3, Mazda6, CX-3, CX-5 & CX-9 manufactured between 2017 – 2019.

As the sole distributor of Mazda vehicles in Malaysia, Bermaz Motor, together with Mazda Corporation, is looking seriously into resolving the matter as swiftly as possible.

"The safety of the customers is of the utmost priority, and we apologize for the inconvenience caused to the affected customers. Bermaz Motor would also like to reassure that all its year 2020 production models are not affected in this product recall.

"This product recall is necessary as a preventive measure to address the possibility of loss of engine power or vehicle stalling caused by the fuel pump module. This product recall is also in line with the fuel pump recall in other affected countries including China, ASEAN countries and other areas (Countries in Asia, Middle East, Africa, Middle America and Caribbean)," said Bermaz in a statement today.  

According to Bermaz, the affected customers will be informed via notification letters and mobile SMS, which will include details of the product recall. Upon receipt of notification to replace the fuel pump, Bermaz Motor urges all affected customers to contact any Bermaz authorized service centres to make an appointment.

"The replacement of the affected fuel pump is free of charge and all costs related to this replacement activity will be borne by Mazda Corporation.

"The duration of repair service is estimated to take approximately 1.5 hours or slightly longer depending on the model and the service centre workload at the time of appointment. The replacement stocks will be available in stages," said Bermaz.

Vehicle owners can obtain more information on this product recall or check their vehicle chassis number via https://mazda.com.my/mazda-recall-information-centre.

"In the case if customers are experiencing unusual condition while driving, it is important to stop the vehicle in a safe place and make contact with the Bermaz authorized dealer or service centre for next step," said Bermaz. - DagangNews.com